Ohio-based Progressive will make billing information available to its authorized, independent agents who use Applied Systems software across the country.
“The information transfer will be facilitated by IVANS Transformation Station™ application, the industry’s managed Internet data exchange for insurance real-time transactions,” said the bulletin. “IVANS, Inc. provides e-commerce and networking solutions to the insurance industry. Transformation Station, using the Internet and ACORD Standards, manages the delivery and the transformation of messages between insurers, independent agents and brokers, and other parties.”
The company aims to speed up the “considerable amount of time agents traditionally spend” trying to find when payments are due, or if they’ve arrived. It indicated that the new system, by decreasing the time spent on such clerical tasks will enable the independent agents who sell its products to better spend their time “developing new business relationships and growing their agencies.”
Progressive, the U.S. largest writer of auto insurance through independent agents, said the new system will “make it easier than ever for these agents to get fast, accurate, “real-time” answers to common billing questions. This enhancement will help these agents:
-Provide more efficient customer service on all Progressive billing inquiries.
-Get greater return on their agency management software investment.
-Link to payment and endorsement processing on Progressive’s agent-dedicated Web site, ForAgentsOnly.com (FAO).
“Independent agents have asked us to bring them this functionality, and we’re very excited to deliver,” stated Chris Garson, Progressive’s agent business IT director. “We think that providing tools that meet these standards is an important objective in improving independent agents’ workflow, and we’ll be looking for more opportunities in the future to provide that kind of technology.”
“Independent insurance agents typically represent a number of carriers so they can provide consumers with maximum coverage choices,” Garson continued. “So without these kinds of initiatives, they must access multiple carriers’ products or Web sites to sell and provide service. But as we work to streamline this process – in effect, giving agents a one-stop-shop for electronic communications and transactions – we help them become more technologically agile, able to provide faster service, and ultimately more competitive. That’s why this is so important.”
The announcement also noted that “Influential industry groups, such as the Independent Insurance Agents and Brokers of America’s (IIABA) Agents Council for Technology (ACT) have urged insurance companies to implement ACORD standards to provide independent agents faster and easier workflow. To date, 23 companies are, or soon will be, exchanging data in real-time using ACORD standards with Transformation Station. Progressive estimates that as it embarks on making its billing information available to agents using Applied, it will be a party in about one-third of all transactions through the infrastructure.”
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