Insurance broker Willis North America has appointed Jeff Elliott as director of operations. He will be based in Charlotte, N.C.
In this newly created role, Elliott will help refine Willis North America’s target operating model and oversee its major technology initiatives. In addition, Elliott will develop quality service standards and policies.
He will report to Todd Jones, president, Willis North America.
Prior to joining Willis, Elliott served as senior vice president, Outsourcing and Offshoring for the Wealth, Brokerage and Retirement Group at Wells Fargo. His background also includes management roles at Wachovia Corp. and Wachovia Securities Inc.
Willis North America is the North American retail brokerage business of Willis Group Holdings. The unit effectively doubled in size with the 2008 acquisition of Hilb, Rogal and Hobbs (HRH) and currently has more than 200 local offices and 6,000 employees across the U.S., Canada and Mexico.