customer data News

It’s Clear Insurance Agency Data Is Valuable. Who Owns It May Not Be So Clear.

Independent agencies, like every other business, are living in a data-driven world. The value of data — including how and when it’s used and for what purpose — continues to evolve. As the value of data to agencies continues to …

Big Tech May Be Required to Share Customer Data with Financial Firms

Google, Alibaba and other “Big Tech” companies could be forced to share data on financial services customers with banks and financial technology firms to prevent unfair competition. As Facebook’s plan for its Libra “stablecoin” faces scrutiny, a global body of …

How, Why and Where Insurance Agencies Should Use Data Analytics

As the data insurance agencies and brokerages continues to grow, agency managers are faced with having to answer how, why and where they can successfully analyze and use all of this data. The answer to the “why” is simple: To …

Hearst Settles Magazine Subscribers’ Michigan Privacy Claim for $50 Million

Hearst Communications Inc. on Thursday reached a $50 million settlement of a lawsuit claiming it violated Michigan privacy law by selling its magazine subscribers’ personal information to third parties without consent. Lawyers for the subscribers called the proposed class-action settlement …

New York State Finalizes First-in-Nation Cyber Security Regulation

New York state announced a final cyber security regulation on Thursday with mandatory standards for banks and insurers to combat the ever-increasing risk of cyber attacks. The regulation, which takes effect March 1, follows a series of high-profile data breaches …

Bluetooth Toothbrushes, Telematics, Fitbits and Data Tracking Acceptance

Twice a day, Scott Ozawa’s Bluetooth-enabled toothbrush tells his dental insurer if he brushed for a full two minutes. In return, the 41-year-old software engineer gets free brush heads and the employer which bought his insurance gets premium discounts. The …

Florida Hotel Chain Reports Potential Customer Data Breach

An Orlando-based hotel chain is reporting that some of its guests’ credit card information may have been breached. Rosen Hotels & Resorts Inc. said on its website that malware was installed on its payment card network, and in some instances, …

With Google Gone, What’s the Future for Online Insurance Shopping?

The demise of Google’s online insurance comparison site Google Compare is being hailed by some in the industry as a victory for the traditional agency system. But agents may want to hold off on breaking out the champagne. Leading online …

N.Y. Sen. Schumer Urges Privacy Guidelines for Car-Tracking Technology

New York Sen. Charles Schumer is calling on federal regulators to set guidelines to protect consumers as car companies collect personal information through “smart car” technology and sell it to third parties. Schumer announced on Feb. 23 that he’s asking …

Wisconsin Health Insurer Missing Hard Drive with Customer Data

Wisconsin’s Unity health insurance says a portable hard drive containing health information for about 41,000 people has been missing for seven weeks. The insurance company said it was offering identity theft protection to the 41,437 policy holders affected. Unity says …