Articles by Andrea Wells

Disconnecting Consumers

Is the insurance industry meeting customers’ expectations when it comes to connectivity? One new survey says maybe not. According to a survey by MuleSoft, a provider of technology for application networks, customer loyalty is at risk for organizations unable to …

Keeping Up With Construction Insurance

Brokers who specialize in the construction industry love their clients and are very committed to keeping up with their needs. Ask them, “So what’s new?” and the conversations inevitably veer off in various directions: risk management, pricing, hot areas, technology, …

24/7 Tech: Not Normal or Healthy

In an “always on” society – where we constantly carry mini-computers in our pockets that are capable of solving nearly any problem or desire with a tap, pinch or click – we can’t seem to escape the ever-increasing role that …

Workers’ Comp : Healthy Underwriting Gain, Premium Growth Blockage

Workers’ compensation insurers are managing their premiums dollars better than they have in years, but those premium dollars are stagnating even as employment and wages are rising. In 2017, for the fourth consecutive year they posted an underwriting gain — …

Cornell University Risk Manager on Active Shooter Preparedness on Campus

How to manage active shooter risks on campuses is a top concern for risk managers. Craig McAllister, director of risk management, Cornell University, told attendees at the recent RIMS Annual Conference in San Antonio, Texas, there are ways that facilities …

Workers’ Comp Superior Performers

The best workers’ compensation insurers have similar characteristics. A new study released by ACORD identified a few of those similarities, including that they pay their agency partners more than their rivals do as a way to attract better customers and …

Insider Views on Workers’ Compensation

There is a lot to like about how the workers’ compensation market is doing. A robust economy is generally favorable for workers’ comp, as growing payroll and investments in workplace safety are helping, says Andrea Gardner, workers’ compensation lead for …

How to Succeed in Today’s Small Business Insurance Market

The small business market is big. The U.S. small commercial market represents about one-third of the total commercial lines market and generates between $99 billion and $103 billion in direct written premium, according to a 2016 McKinsey & Co. report. …

Few Employers Take New Actions to Curb Sexual Harassment

Despite the recent spotlight on workplace sexual harassment issues, few employers have taken action to prevent and/or address sexual harassment concerns in the workplace, according to a survey of employees by the American Psychological Association. Only 32 percent of working …

Making Sure Food Delivery Doesn’t Take Out Restaurants

With a growing number of apps and on-demand services, millennials in particular love ordering take-out food from their favorite restaurants. But as more restaurants expand services into delivery, risk managers must be mindful about vehicle exposures and aggressively manage not …