customer retention News

Travelers Insurance Finds Customers Stay Despite Rising Prices

Travelers Cos. Inc.’s quarterly profit handily beat Wall Street expectations as it charged more for insurance coverage while holding on to its customers, sending its shares up as much as 5 percent to an all-time high. Travelers, a Dow Jones …

Fewer Auto Insurance Buyers Shopping But More Switching Carriers: J.D. Powers

The auto insurance shopping rate has reached the lowest point in the past five years, with only 25 percent of insurance customers indicating they shopped for a new insurer in the past 12 months, down eight percentage points from 2011, …