insurance customer loyalty News

UK Seeks to Reform How Motor, Home Insurers Treat Loyal Customers

The Financial Conduct Authority has set its sights on revamping the UK motor and home insurance marketplace to help customers, especially loyal policyholders, save money. The FCA is proposing reforms of these markets that it says will “enhance competition, ensure …

Auto Insurance Customer Loyalty Is Declining. Here’s Why.

Last year more than $6 billion in advertising was pumped into the marketplace to encourage consumers to shop and switch their auto insurance providers. Everywhere consumers look, they are being hit with insurance ads – television spots, blimps, even field-goal …

Insurers Face Risks of Declining Customer Loyalty, Tech-Savvy Firms: Accenture

Insurers are not keeping up with rising customer expectations and will need to offer more innovative products and ally with some nontraditional partners to catch up and to keep more digital-savvy firms from stealing their business, a report from consulting …

The ‘Switching’ Economy: Consumers Open to Buying Insurance from Google, Amazon, Verizon

New global research finds that as many as two-thirds (67 percent) of insurance customers would consider purchasing insurance products from organizations other than insurers, including 23 percent who would consider buying from online service providers such as Google and Amazon. …