J.D. Power 2016 Customer Satisfaction Survey News

The profitability of an insurance company and the quality of advice given by an insurance broker makes the most difference when it comes to customer satisfaction for commercial insurance, a new industry study revealed. According to the J.D. Power 2016 …

Overall, home insurers are performing better in customer satisfaction as they compete more on improving the customer experience than on price. However, there is one up-and-coming affluent consumer group — the Gen Y generation or those ages 22 to 39— …