Auto insurance customers continue to be pleased with not only with their claims settlement amounts but also with how quickly their claims are being settled. Also, insurance claims adjusters are doing a better job of speeding up the claims process …
Overall customer satisfaction with homeowners insurance companies is the highest in the 12 years J.D. Power and Associates has measured it, driven in part by the practice of bundling auto and homeowners insurance policies. Overall satisfaction averages 785 in 2012 …
Customer satisfaction with the auto claims experience declined for the first time in three calendar quarters, according to the Westlake Village, Calif.-based J.D. Power and Associates 2012 U.S. Auto Claims Satisfaction Study —Wave 2 issued on Wednesday. Overall customer satisfaction …
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