Articles by Andrew G. Simpson

Gregory Hoeg is vice president of Insurance Operations at J.D. Power.

Why Insurers Must Pick Up Their Technology Pace

The insurance industry is on the horns of a dilemma: how to use new technologies to improve their operations and how to insure the risks these new technologies present to their customers. The pace of technology is changing at faster …

New Technologies: A Double-Edged Sword for Insurance Companies

The insurance industry is on the horns of a dilemma: how to use new technologies to improve operations and how to insure the risks these new technologies present to customers. Situation The pace of technology is changing at faster rates …

What Insurance Industry Can Learn from Amazon About Customer Satisfaction

Amazon.com scored its sixth annual victory in the 24/7 Wall Street Customer Service Hall of Fame last year, with 59 percent of customers reporting that they received excellent customer service from the e-commerce giant. That score surpassed the number two …

Prepare for Disruption in High Net Worth Insurance Segment

ACE’s $28.3 billion purchase of Chubb will create a major disruption in the luxury insurance market. When the integration of the two insurers is complete, the new company is anticipated to control approximately $6 billion of annual premiums on personal …

Prepare for Disruption in High Net Worth Insurance Segment

ACE’s $28.3 billion purchase of Chubb will create a major disruption in the luxury insurance market. When the integration of the two insurers is complete, the new company is anticipated to control approximately $6 billion of annual premiums on personal …