Nine college students from around the U.S. recently received scholarships from the Derek Hughes/National Association of Surplus Lines Offices Educational...
Monthly Archives: September 2003
What happens when your clients are exposed to risks in Mexico and they seek the advice of their trusted professional...
Try this exercise. Get together a group comprised of clients, producers and carrier representatives and ask them to describe the...
A while back I was discussing with a colleague whether a carrier has a duty to prosecute an appeal on...
The evolution of Customer Relationship Management (CRM) software during the past 10 years has truly revolutionized the way businesses conduct...
When the Sept. 10, 2001 issue of the Insurance Journal carried Demotech’s predictions on the maximum number of insolvencies that...
“Client, insure thyself!” Well, it hasn’t quite reached that point yet, but the hard market has caused insurance buyers to...
I am the public and I’m here to help the government!” How can you make money and reduce insurance fraud...
So what is the going rate for agencies nowadays?” is the question we often hear from interested buyers and seller...
What is customer service? Customer service in an insurance agency is made up of four specific functions: Processing, Professional Advice,...