Latest Customer Experience Headlines
All the headlines from our Customer Experience Topic Page, ordered by recency.
What the Next Generation of Insurance Consumers Wants
Feb 23 2022 // This post is part of a series sponsored by AgentSync. Did you know that in the next 3 years Millennials and Gen Z will comprise 75% of the workforce? That means by 2025 the majority of working individuals will have been...
Other Services Beat P/C Insurers in Providing Digital Customer Experience: J.D. Power
Dec 10 2021 // The property/casualty insurance industry is falling behind financial services and utilities providers when it comes to the digital customer experience. Throughout 2021, just 40 percent of claimants interacted with an...
National Alliance Announces States’ Insurance Customer Service Reps for 2021
Jul 27 2021 // The educational organization The National Alliance for Insurance Education & Research has announced this year’s winners of its annual insurance customer service representative (CSR) competition for each state. To...
The Insurance Industry Needs a Customer Experience Overhaul
Jul 19 2021 // If the COVID-19 pandemic taught me anything, it’s that humanity and empathy need to be the most important part of what we do in insurance. I believe that always putting the customer first will be the not-so-secret to...
Florida Peninsula Adds King as Director of Customer Experience
Feb 8 2021 // The Florida Peninsula Insurance family of companies has hired Mindy King as the company’s director of Customer Experience. This is a new role at Florida Peninsula, which will be focused on building customer...
EasySend and Sompo Japan Join Forces to Improve Customer Experience
Jan 22 2021 // Sompo Japan plans to use EasySend’s no-code development platform to power its marine insurance accident notification system Tel Aviv, Israel, January 22, 2021– EasySend, a no-code platform for building and...
Transit Worker Can Be Compensated, Cannot Sue Employer for Assault Injuries
Dec 4 2020 // A District of Columbia appeals court held that a Washington Metropolitan Area Transit Authority (WMATA) worker cannot sue his employer after requesting compensation under the Virginia Workers’ Compensation Act for an...
Best Agency to Work For Southeast: Darr Schackow Insurance
Nov 25 2020 // There were many reasons that employees of Florida-based Darr Schackow Insurance nominated their employer as a Best Agency to Work For this year, including its work in the communities it serves and how hard it works for its...
Best Agency to Work For Midwest: Korotkin Insurance Group
Nov 25 2020 // Korotkin Insurance Group (KIG) in Southfield, Michigan, may be more than 100 years old, but it’s definitely not stagnating and that’s a definite plus, according to those who work there. With 55 employees and...
Best Agency to Work For Midwest: DSP Insurance Services
Nov 24 2020 // Always do what’s best for the customer. That’s one of the guiding principles at Schaumburg, Ill.-based DSP Insurance Services that employees cited over and over again in 2020 Insurance Journal’s Best...
Best Agency to Work For East: William A. Smith & Son Insurance
Nov 23 2020 // Not all insurance agents are created equal. At least that’s what William A. Smith & Son Insurance states on its website, a claim that serves as a testament to the agency’s mission of serving clients and...
How Independent Agencies Can Set Themselves Apart
Nov 16 2020 // For independent agents, building a community-based brand has always been a smart way to set themselves apart from their exclusive counterparts. Now, as the next wave of COVID-19 hits the U.S. economy, it’s more...
Valued Employees Dedicated to Putting Clients First
Nov 16 2020 // There were many reasons that employees of Florida-based Darr Schackow Insurance nominated their employer as a Best Agency to Work For this year, including its work in the communities it serves and how hard it works for its...
Growing and Evolving for More Than a Century
Nov 16 2020 // Korotkin Insurance Group (KIG) in Southfield, Michigan, may be more than 100 years old, but it’s definitely not stagnating and that’s a definite plus, according to those who work there. With 55 employees and...
LifeSaver Mobile Launches on the Geotab Marketplace
Oct 26 2020 // Solution can help Geotab customers prevent employee phone use while driving. San Jose, CA and Toronto – October 26, 2020 – LifeSaver Mobile, a leading provider of fleet safety software, today announced the availability...
Auto Insurance Claims Satisfaction Continued to Rise During Pandemic
Oct 22 2020 // Having fewer auto insurance claims during the coronavirus pandemic appears to have given insurers time to refine their customer experience and deliver higher higher quality claims service. According to the J.D. Power 2020...
After Helping Shepherd Pandemic Loans, Banks Now Brace for Regulatory Risks
Oct 21 2020 // Banks that facilitated the U.S. government’s Paycheck Protection Program at first saw the effort as a small revenue booster with a patriotic bonus, shepherding $525 billion in loans to businesses slammed by the...
Embracing Technology in a Changed World
Oct 19 2020 // Saying this year has been a game changer for small business is an understatement. The pandemic is forcing small businesses, including independent agents, to do what they should have been doing all along — making...
The Agency Tech Connection
Oct 19 2020 // The Continuing Struggle to Bring Collaboration and Connection to P/C Agencies, Carriers and Vendors Technology is helping the insurance industry in many ways. Technology is helping insurers to better understand the risks...
Different in All the Right Ways
Oct 19 2020 // Always do what’s best for the customer. That’s one of the guiding principles at Schaumburg, Ill.-based DSP Insurance Services that employees cited over and over again in 2020 Insurance Journal’s Best...
