Latest J.D. Power Headlines
All the headlines from our J.D. Power Topic Page, ordered by recency.
Home Insurers, Agents Face Satisfaction Gap with Affluent Gen Y Customers
Sep 22 2016 // Overall, home insurers are performing better in customer satisfaction as they compete more on improving the customer experience than on price. However, there is one up-and-coming affluent consumer group — the Gen Y...
Insurer Focus on Customers, Unique Policies Boosts Satisfaction Among Small Business Owners
Aug 9 2016 // No longer able to compete primarily on price, insurers are now focusing their efforts on pleasing customers, with the payoff being a significant increase in satisfaction among their small business commercial customers,...
Why Customer Satisfaction Is Falling for Large Auto Insurers, Rising for Small: J.D. Power
Jun 21 2016 // After climbing in each of the past two years, customer satisfaction is falling among the nation’s largest auto insurers, while satisfaction is actually up a tad for small insurers. This rising dissatisfaction with...
Auto Insurance Customers Disappointed in Their Insurers’ Websites: J.D. Power
May 20 2016 // While overall customers are more satisfied with their experience shopping online for auto insurance, they are less thrilled with the websites of individual insurance companies, with only slightly more half saying they...
Young Consumers More Trusting of Autonomous Vehicles: J.D. Power
Apr 29 2016 // Trust in automation technology including driverless cars is very much age dependent, as younger consumers have a notably higher level of confidence in the technology than their older counterparts, according to the J.D....
Foreign Accents Drive Smart Cars’ Voice Technology Crazy
Sep 11 2014 // Colin and Rachel Britton have a failure to communicate when they slip into their $95,000 Mercedes GL500. Not with each other, with their car. Its voice recognition system is dumbfounded by their British accents, especially...
Customers Switching Auto Insurers Unhappy with New Prices: J.D. Power
Apr 24 2014 // Customers who switch auto insurance carriers due to poor service often end up sorry they did because they end up paying more with their new insurer, according to the latest J.D. Power 2014 U.S. Insurance Shopping...
Insurers Rated on Customer Satisfaction with Auto Claims: J.D. Power
Oct 30 2013 // Customer satisfaction with auto insurance claims handling is improving, due in large part to insurers’ improvements in managing the first notice of loss (FNOL) process and providing faster payments to claimants,...
J.D. Power: Personal Lines Agents Missing out on Opportunities in Renters Segment
Sep 30 2013 // Insurance agents who only focus on homeowners insurance customers are missing a golden opportunity to build long-term relationships with renter customers as their insurance needs grow due to life or circumstance...
Price Drives Auto Insurance Customer Satisfaction, Shopping Around: J.D. Power
Sep 26 2013 // Rate increases are driving more customers to obtain competitive price quotes, while satisfaction with the buying experience is trending downward among new-buyer customers due to lower price satisfaction among new buyers,...
Agents Who Understand Customers’ Businesses Boost Commercial Insurers: J.D. Power
Sep 3 2013 // Small commercial lines insurance customers most value having an insurance agent or broker who completely understands their individual business and helps them assess and manage their risk. The highest-ranked small business...
Auto Insurance Customer Satisfaction Drops Due to Rising Rates: J.D. Power
Jun 24 2013 // Due to rising insurance prices and some unhappiness with policy offerings, overall customer satisfaction with auto insurance companies is down in 2013 from an all-time high in 2012, but remains comparatively high relative...
Bundlers of Joy: Satisfaction with Home Insurers at 12-Year High
Sep 27 2012 // Overall customer satisfaction with homeowners insurance companies is the highest in the 12 years J.D. Power and Associates has measured it, driven in part by the practice of bundling auto and homeowners insurance...
J.D. Power: Auto Insurance Satisfaction Reaches All-Time High
Aug 6 2012 // Overall customer satisfaction with auto insurance companies has reached an all-time high, according to the Westlake Village, Calif.-based J.D. Power and Associates’ 2012 U.S. Auto Insurance Study. The satisfaction...
J.D. Power: Auto Insurance Satisfaction Reaches All-Time High
Jul 2 2012 // Overall customer satisfaction with auto insurance companies has reached an all-time high, according to the Westlake Village, Calif.-based J.D. Power and Associates’ 2012 U.S. Auto Insurance Study. The satisfaction...
J.D. Power: Auto Insurance Claims Satisfaction Drops
Apr 18 2012 // Customer satisfaction with the auto claims experience declined for the first time in three calendar quarters, according to the Westlake Village, Calif.-based J.D. Power and Associates 2012 U.S. Auto Claims Satisfaction...
Auto Claims Considered Total Loss Deliver Less Customer Satisfaction: J.D. Power
Oct 27 2011 // Auto insurance claimants who incur a total vehicle loss are notably less satisfied with the claims experience than claimants who incur a repairable vehicle claim, a new study reports. Satisfaction averages 811 on a...
21st Century Insurance Recognized for Good Customer Service
Mar 1 2011 // Westlake Village, Calif.-based 21st Century Insurance has been recognized for call center operation customer satisfaction excellence for a fifth consecutive year under the J.D. Power and Associates Call Center...
Customers Significantly Less Satisfied With Auto Insurance Companies
Aug 3 2010 // After peaking in 2009, overall customer satisfaction with insurance companies has declined significantly in 2010, largely because of price, according to the J.D. Power and Associates “2010 U.S. National Auto...
Study: Agent Satisfaction Rises According to Size of Business Placed
Feb 11 2010 // The more personal lines business an agency places with a particular carrier, the more satisfaction the agency reports having with that same carrier. That’s according to a new industry study which states that insurers...
