J.D. Power News

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JD Power: Drivers Keep Shopping Even as Auto Insurance Price Increases Slow

May 2 2025 // Even as auto insurance rates level out, drivers are still looking for a better deal. The rate of U.S. auto insurance premium price increases slowed to less than 2% at the end of 2024, down from 13% at the beginning of the...

JD Power: Customers Not Happy With Carrier Property Claims Service

Apr 7 2025 // Higher premiums and longer wait times make property owners less satisfied with their insurers. These not-very-surprising results from J.D. Power’s 2025 U.S. Property Claims Satisfaction Study align with today’s...

JD Power: Customers Not Happy With Carrier Property Claims Service

Mar 20 2025 // Higher premiums and longer wait times make property owners less satisfied with their insurers. These not-very-surprising results from J.D. Power’s 2025 U.S. Property Claims Satisfaction Study align with today’s...

Home Insurance Customers Staying Put Despite More Shopping Around: J.D. Power

Sep 18 2024 // Chubb, AIG, and Amica lead other insurers in J.D. Power’s assessment of customer satisfaction for home insurance, but the consumer intelligence company said more people are shopping around. The good news for insurers...

J.D. Power: Auto Insurance Shopping Hits New High, Could Drop With Rate Adequacy

Jul 24 2024 // The national auto insurance shopping and quoting rate reached a new high between April and June, but many insurers appear to have achieved or are approaching rate adequacy, “which should lead to less rate activity...