J.D. Power News

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Auto and Home Insurance Consumers Getting Used to Using AI: JD Power

Aug 28 2026 // “Just as we’ve seen with the internet and mobile apps, AI is rapidly becoming a critical conduit to key policy shopping, research and account management decisions among auto and home insurance customers,”...

Rates, Digital Support Boost Small Business Insurance Customer Satisfaction: JD Power

Aug 21 2026 // Small businesses’ overall satisfaction with small commercial insurers rose 15 points (to 713 on a 1,000-point scale), driven by improvements in digital support and rates, according to JD Power’s 2026 U.S. Small...

Vehicle Complexity Complicates Auto Valuation, Says JD Power

Apr 15 2026 // The number of unique vehicle configurations sold in the U.S. surpassed 600,000 in the 2025 model year, creating a growing challenge for auto insurers as they work to capture the configuration and replacement value of...

JD Power: Homeowners Claims Satisfaction Rises as Repair Times Improve

Mar 18 2026 // A combination of faster repair and payment cycle times, along with enhanced digital capabilities, has helped drive significant improvements in the overall customer experience with the property claims process in the United...

JD Power: Full Digital Claims Process Drives High Customer Satisfaction

Dec 9 2025 // Receiving adequate digital updates is one of the top drivers of customer satisfaction with the digital insurance claims process, but insurers deliver on this key performance indicator just 22% of the time. Customer...