How to Attain What Agencies Want in 6 Easy Steps March 23, 2015 By Bill Schoeffler and Catherine Oak There’s a very simple formula for getting whatever you want for your agency. This is so simple it seems trivial...
Do You Need an Agency Manager? December 15, 2014 By Bill Schoeffler and Catherine Oak Congratulations! You are an excellent salesperson and your business is growing. You first hired a customer service representative (CSR) to...
Finding and Selling to Ideal Clients September 22, 2014 By Bill Schoeffler and Catherine Oak When an agency is started, most new owners will be happy to sell their products or services to anyone that...
Creating Key Performance Indicators August 18, 2014 By Bill Schoeffler and Catherine Oak How is the best way to measure the business’ success? Often business owners have a good grasp of the financial...
Creating Key Performance Indicators August 18, 2014 By Bill Schoeffler and Catherine Oak How is the best way to measure the business’ success? Often business owners have a good grasp of the financial...
Planning for Uncertainty July 21, 2014 By Bill Schoeffler and Catherine Oak The traditional business plan includes short-term and long-term goals and projections. But, how do you plan when you can’t guess...
The Power of 98/2 Delegation November 4, 2013 By Bill Schoeffler and Catherine Oak Delegation is a critical skill for managerial and leadership success. Successful leaders and managers delegate to engage people, leverage the...
Business Disaster Planning May 6, 2013 By Bill Schoeffler and Catherine Oak Each year businesses and individuals are impacted by disasters. However, a disaster does not have to be widespread to paralyze...
Planning for Uncertainty April 22, 2013 By Bill Schoeffler and Catherine Oak The traditional business plan includes short-term and long-term goals, and projections. But how do you plan when you can’t guess...
Pay Owners for What They Do! October 8, 2012 By Bill Schoeffler and Catherine Oak Owners are the firm’s leaders and need to set the right example and tone for the rest of the people...