Seriously, Insurance Is NOT a Commodity June 19, 2023 By Bill Wilson About three years ago, I published a book of 1,500 of my favorite quotations. As I was working on an...
A Dozen Ways You Can Be TOO Good at Your Job May 22, 2023 By Bill Wilson Most agent errors and omissions (E&O) policies cover claims that arise from “professional services.” This term is usually defined in...
What Is a Pedestrian? April 17, 2023 By Bill Wilson The first time I can recall asking this question was in 2010 and it involved a claim denial under personal...
Improper Claim Denials March 20, 2023 By Bill Wilson I initiated this column in 2019 with a 12-month series of articles summarizing the key points in my book “When...
Insurance Advertising and Regulators February 20, 2023 By Bill Wilson Anyone who has read this column for the past four years, or earlier articles of mine, knows that I am...
Insurance Coverage and Television January 23, 2023 By Bill Wilson Last month, insurance educator Chris Kendall, CPCU, ARM, et al., posted some results of a survey of 2,000 U.S. homeowners...
Water Damage Isn’t Always Excluded December 5, 2022 By Bill Wilson I’ve discussed or mentioned water damage claims in several columns this year, from plumbing leaks to widespread geographical flooding. As...
Better Isn’t Always Better November 21, 2022 By Bill Wilson A number of years ago, I worked with an agency that specialized in insuring residential condominiums. Their personal lines department...
‘Where’s Waldo?’ Why Are Insurance Policies So Long and Complicated? October 17, 2022 By Bill Wilson Ambiguity and incomprehensibility seem to be the favorite tools of the insurance trade in drafting policies. Most are a virtually...
The Homeowners Nonexclusion Exclusion September 19, 2022 By Bill Wilson In 2004, almost 18 years ago, I began an initiative to expose one of the most onerous and egregious provisions...