I was conducting an errors and omissions (E&O) audit for an agency that needed improvements. The easiest part of the...
Articles by Chris Burand
An interview was recently published in a major industry publication with a notable ex-CEO of a prominent insurance company. Throughout...
The property & casualty insurance and group benefits industry is changing faster than ever, or at least faster than any...
Here’s to ruffling feathers: Indeed, entities do exist in the insurance industry that do not look after their customers adequately....
Almost 30 years ago, I sat in a large carrier meeting, in an upscale hotel meeting room. The company had...
Underwriting is not dying. It is just being automated into digital algorithms versus analog human beings. Technology’s effect on life...
Underwriting is not dying. It is just being automated into digital algorithms versus analog human beings. Technology’s effect on life...
Most small agencies, and quite a few middle-to-large agencies, lack a current employee handbook or at least one of quality....
Maybe “trend” is inaccurate because the data is scant, or maybe “trend” is a presage. The “trend” does not yet...
Who needs insurance? Not the perfect risk, other than for contractual and legal reasons. The perfect risk has absolutely no...