Articles by Chris Burand

Burand is the founder and owner of Burand & Associates LLC based in Pueblo, Colo. Phone: 719-485-3868. E-mail: chris@burand-associates.com.

What If Tech Companies, Carriers Conspire to Denigrate Consumer Protections and Agency Value?

Here’s to ruffling feathers: Indeed, entities do exist in the insurance industry that do not look after their customers adequately. Carriers also exist that scrimp on claims, and some take shortcuts in underwriting, capitalization and accounting. One can complete an …

The Competitive Advantage: Best Practices – Just Kidding!

Almost 30 years ago, I sat in a large carrier meeting, in an upscale hotel meeting room. The company had brought 20 or so people together from their offices around the country in multiple divisions to discuss “The Next Big …

The Death of Underwriting and Underwriters

Underwriting is not dying. It is just being automated into digital algorithms versus analog human beings. Technology’s effect on life insurance underwriting is easiest to show by example. It is also further advanced in many ways. For example, what if …

The Competitive Advantage: The Death of Underwriting and Underwriters

Underwriting is not dying. It is just being automated into digital algorithms versus analog human beings. Technology’s effect on life insurance underwriting is easiest to show by example. It is also further advanced in many ways. For example, what if …

The Competitive Advantage: The Value of an Employee Handbook

Most small agencies, and quite a few middle-to-large agencies, lack a current employee handbook or at least one of quality. Honestly, day-to-day, an employee handbook really is not that important, especially with just a few employees. More importantly, employee handbooks …

The Competitive Advantage: A Scary Trend

Maybe “trend” is inaccurate because the data is scant, or maybe “trend” is a presage. The “trend” does not yet exist, but it will. The “trend” is companies taking drastic action against, or at least quite detrimental to, their own …

The Competitive Advantage: Who Needs Insurance?

Who needs insurance? Not the perfect risk, other than for contractual and legal reasons. The perfect risk has absolutely no chance, not even remotely, of incurring a loss. If an account has almost no probability of incurring a claim, it …

The Competitive Advantage: Changes

With complete and all due respect to David Bowie’s song, “Changes,” it is time, if the reader wants to thrive in the future, to accept the wisdom of his lyric, “Ch-ch-ch-ch-changes. Turn and face the strange.” The insurance world is …

10 Agency Accounting Tips to Keep in Mind

Accounting practices for independent insurance agencies differ greatly from those traditionally used by other small businesses. Below are 10 tips for your agency’s accounting department. 1. Don’t Use QuickBooks QuickBooks is a great system for most businesses but not insurance …

The Competitive Advantage: Let’s Eradicate Incompetency

I recently wrote an article describing my horrendous experience purchasing a new life insurance policy. I criticized the industry for employing incompetent people and egregious renewal offers. Several readers rose to defend the industry and carriers. I love that passion. …