Articles by Chris Burand

Burand is the founder and owner of Burand & Associates LLC based in Pueblo, Colo. Phone: 719-485-3868. E-mail: chris@burand-associates.com.

The Competitive Advantage: Who Needs Insurance?

Who needs insurance? Not the perfect risk, other than for contractual and legal reasons. The perfect risk has absolutely no chance, not even remotely, of incurring a loss. If an account has almost no probability of incurring a claim, it …

The Competitive Advantage: Changes

With complete and all due respect to David Bowie’s song, “Changes,” it is time, if the reader wants to thrive in the future, to accept the wisdom of his lyric, “Ch-ch-ch-ch-changes. Turn and face the strange.” The insurance world is …

10 Agency Accounting Tips to Keep in Mind

Accounting practices for independent insurance agencies differ greatly from those traditionally used by other small businesses. Below are 10 tips for your agency’s accounting department. 1. Don’t Use QuickBooks QuickBooks is a great system for most businesses but not insurance …

The Competitive Advantage: Let’s Eradicate Incompetency

I recently wrote an article describing my horrendous experience purchasing a new life insurance policy. I criticized the industry for employing incompetent people and egregious renewal offers. Several readers rose to defend the industry and carriers. I love that passion. …

The Competitive Advantage: On the Other Side of the Desk

It is always interesting to be on the other side of a desk. I’m always consulting and writing on “all things” insurance but I’m not always buying insurance. This year I purchased a couple of new policies causing me to …

State of P/C Insurance Industry, Part 1: The Fate of ‘Hard Market’ Agencies (and Companies)

Property/casualty (P/C) insurance and group benefits industry is changing faster than ever. Many factors are the parents of such change. In part one of this two part series, I will focus on the more traditional aspects and effects on agencies …

Burand’s State of P/C Insurance Industry Part 2: How to Pick Winners as More Carriers Consolidate or Waste Away

Editor’s Note: This is the second of two articles by Burand based on his most recent 50-page whitepaper, State of the P&C Insurance Industry 2017. The whitepaper is available from Insurance Journal’s Research and Trends division here. The first article …

Burand’s State of P/C Insurance Industry, Part 1: Agencies Facing Paradigm Shift

Editor’s Note: This is the first of two articles by Burand based on his most recent 50-page whitepaper, State of the P&C Insurance Industry 2017. The whitepaper is available from Insurance Journal’s Research and Trends division here. The second article in the series …

A Few E&O Tips to Watch: Certificates, Carrier Ratings and Alternative Markets

It seems agencies today have more challenges than ever. Below are three tips to reduce errors and omissions (E&O) exposures. 1. Send Certificates of Insurance I would love to share with you a story regarding a multinational company that demanded …

The Competitive Advantage: Agency-Carrier Contract Negotiations

One of the worst sentences a contract attorney’s clients can hear when that attorney is opining on some onerous clause is absolutely the phrase: “I can win this in court.” For example, when a carrier gives an agency a new …