Articles by Chris Burand

Burand is the founder and owner of Burand & Associates LLC based in Pueblo, Colo. Phone: 719-485-3868. E-mail: chris@burand-associates.com.

Most of the Time, Nothing Goes Wrong and This Is a Big Problem

In Ernest Hemingway’s “The Sun Also Rises,” a character, Mike, was asked how he went bankrupt. “Two ways,” Mike said, “Gradually and then suddenly.” Every agency owner with whom I’ve worked and whose agency went insolvent described their demise similarly. …

5 Ways to Put Customers First and Ice the Cake with Insurtech

I was surprised to learn I was named one of the 50 most influential people in the United States/Western Europe for Insurtech. The fact that I was the only person, I believe, listed who makes their living on their own …

The Declining Value of Insurance

Value is a relative term often specific to a given asset. For example, if the price of gold declines from $1,800 per ounce to $1,250 per ounce, as it has, then gold is less valuable. The price of insurance is …

Burand’s State of P/C Insurance Industry: How P/C Insurance is Becoming Less Valuable

Value is a relative term often specific to a given asset. For example, if the price of gold declines from $1,800 an ounce to $1,250 an ounce, as it has, then gold is less valuable. The price of property/casualty insurance …

Agency E&O: In Praise of Those Who Know Their Coverages

I was conducting an errors and omissions (E&O) audit for an agency that needed improvements. The easiest part of the audit was drawing a bright line between the couple of producers who knew their coverages and the 10 who did …

I Used to Walk to School and Home Uphill Both Ways

An interview was recently published in a major industry publication with a notable ex-CEO of a prominent insurance company. Throughout the article, the ex-CEO bemoaned how power and profit has shifted to brokers from companies. In some ways, the specific …

Burand’s State of the P/C Insurance Industry 2018: Pricing Cycle Effects on Agents

The property & casualty insurance and group benefits industry is changing faster than ever, or at least faster than any time in any reader’s history. Many factors are the parents of such change. In part one of this two part …

What If Tech Companies, Carriers Conspire to Denigrate Consumer Protections and Agency Value?

Here’s to ruffling feathers: Indeed, entities do exist in the insurance industry that do not look after their customers adequately. Carriers also exist that scrimp on claims, and some take shortcuts in underwriting, capitalization and accounting. One can complete an …

The Competitive Advantage: Best Practices – Just Kidding!

Almost 30 years ago, I sat in a large carrier meeting, in an upscale hotel meeting room. The company had brought 20 or so people together from their offices around the country in multiple divisions to discuss “The Next Big …

The Death of Underwriting and Underwriters

Underwriting is not dying. It is just being automated into digital algorithms versus analog human beings. Technology’s effect on life insurance underwriting is easiest to show by example. It is also further advanced in many ways. For example, what if …