The Competitive Advantage: Loss Ratios – Do They Matter? January 9, 2017 By Chris Burand Do loss ratios matter? The old school answer is: “Absolutely! You are crazy for even asking the question!” Of course,...
The Competitive Advantage: Agency Owners of Yesterday and Today December 5, 2016 By Chris Burand When I began my career, many agency owners I met had founded their agencies in the Great Depression. To this...
The Competitive Advantage: Are Your Companies Stealing Your Expirations? November 7, 2016 By Chris Burand Three times in three months now, I have seen major carriers “provide” contracts that in some cases outright take ownership...
Strategic Carrier Mistakes and New Blood Opportunities October 3, 2016 By Chris Burand Carriers have made a huge mistake. Most do not yet get it. Some never will grasp the mistake they’ve made....
Why Agency Owners Employ Producers Who Cannot or Will Not Sell September 6, 2016 By Chris Burand I have analyzed more than 700 data points specifying what producers generate in commissions versus what they are paid as...
Agencies’ Greatest Struggle August 8, 2016 By Chris Burand An agency’s greatest struggle, per many surveys, is finding staff and producers. What if they were as available as different...
The Competitive Advantage: Facts, Face ‘Em, Focus on ‘Em, Go Forward July 11, 2016 By Chris Burand One well-known youth program in the U.S. is 4-H, which stands for head, hands, heart and health. The concept is...
Why Insurance Agencies Can’t Ignore Bad Accounting June 6, 2016 By Chris Burand Take an industry, say independent insurance agencies, that is supposed to be sales-focused and where principals think accounting is boring....
Who Moved Your Cheese? The End (for Now) of Market Cycles May 2, 2016 By Chris Burand The good news is that for the foreseeable future, with certain exceptions, you will not have to tell your clients...
Conflicts of Interest and Rebating April 4, 2016 By Chris Burand Time flies but history repeats. Enough time has passed that many people working in insurance today have no experience relative...