Producers and Staff Do Not Adequately Know the Agency’s Procedures.More often than many might expect, staff and particularly producers do...
Articles by Chris Burand
Proper Authorization to Change Coverages Part II.In Blog 14 I wrote about the need to verify the party requesting a...
Distribution of insurance today has become a de facto discussion of marketing. Smart agents and smart company people will benefit...
Small commercial lines is suddenly the Cinderella of the insurance industry. Previously the unwanted step child turned beauty queen being...
Small commercial lines is suddenly the Cinderella of the insurance industry. The previously unwanted stepchild turned beauty queen is being...
Agency ownership of its expirations is core to agency culture, core to the agency’s value, and core to the owners’...
I do not know where agents are going for their errors and omissions (E&O) education, because from what they tell...
A recent study reviewed in The Economist (Jan. 13, 2014) proved that competition was required to foster business success and...
Quality of Quotes. Sometimes in the hurry hurry world of the CSR or producer, an insured will request quotes for...
Renewal Processing Time. Due to many reasons, including agencies cutting staff too much, I find many commercial CSRs are far...