Out of Office Expectations Does your voice mail tell callers you are out-of-office and will return their calls when you...
Articles by Chris Burand
Do you put an expiration date on all your proposals? If not, when does the proposal expire? Some consumers, most...
Is it smart to sell insurance to prospects that do not speak English? In an earlier blog, I emphasized the...
Do you always verify exposure changes at renewal? The genesis of a common E&O claim is when a commercial client...
Almost every agency owner I’ve ever met, and I’ve met maybe thousands, has wanted to grow his or her agency....
Do you have standardized procedures? One of the terms key to understanding E&O exposures is, “invariable practice.” In other words,...
Knowledge. E&O risk management knowledge can be generally divided into two categories. The first category is coverage knowledge. The second...
Many advisors suggest agents simply jettison small commercial accounts. But sometimes small is good. When small accounts are processed and...
Know Your Binders. Improperly written binders are one of the most significant exposures agencies have to being sued by their...
Is Your Agency Still Accepting Cash Payments? Relatively few agencies today, at least relative to ten years ago, are accepting...