Articles by Chris Burand

Burand is the founder and owner of Burand & Associates LLC based in Pueblo, Colo. Phone: 719-485-3868. E-mail: chris@burand-associates.com.

Burand’s Agency E&O Blog: Tip #6

Offer all clients higher liability limits. One of the most common E&O claim examples virtually ever producer and CSR knows is this: What happens if an insured has a large liability claim and they don’t have high enough limits, and …

The Future of Producer Compensation

It is a fact that many people with the title “producer” don’t produce. They service and they accept what comes to them, but they do not produce. It is also a fact that companies are going to find a way …

The Future of Producer Compensation

It is a fact that many people with the title “producer” don’t produce. They service and they accept what comes to them, but they do not produce. It is also a fact that companies are going to find a way …

Burand’s Agency E&O Blog: Tip #3

Insurance agency errors and omissions (E&O) situations and solutions from consultant Chris Burand. Tip #3 Do you follow-up in writing when your insurance proposal is rejected? The failure to take this step can result in some insureds going without insurance …

Burand’s Agency E&O Blog: Tip #2

Insurance agency errors and omissions (E&O) situations and solutions from consultant Chris Burand. Tip #2 Always use a coverage analysis checklist on new and renewal business! When was the last time you went to the hardware store or grocery store …

Burand’s Agency E&O Blog: Tip #1

Insurance agency errors and omissions (E&O) situations and solutions from consultant Chris Burand. Tip #1 When was the last time you checked to make certain your producers and agency staff were using current and up-to-date proposals? Using outdated material is …

How Are Insurance Agencies’ Customers Doing?

Construction is the No. 1 target market of independent insurance agencies. Before the recession, construction often constituted 20 percent to 40 percent of medium to large agencies’ books of business. Independent agency growth then can be tracked, to some extent, …

This Is Not Your Father’s Industry

This industry is changing fast. Quite a number of agency owners and carrier executives will realize this fact too late. This reality is not necessarily a sad fact because great success stories will arise from these changes. To become one …

25 Years in Agency Management

Today’s Market Demands Greater Efficiencies, Operational Management and Discipline I have been working with agency owners in one capacity or another for 25 years. During this quarter-century, some aspects of agency management have greatly transformed, while others have not changed …

Do Agency Management Benchmarks Work?

I have been analyzing agencies for a long time and I believe it is extremely safe to say that no two agencies are the same. At least I have never found two agencies to be the same. This is the …