Top 3 Recommendations Ignored by Agency Management November 15, 2021 By Chris Burand Prior to starting my consulting business, I read a great book that provided many clever rules for consultants to follow....
The Future of Insurance October 18, 2021 By Chris Burand Amidst all the acquisitions and insurtech startups and disintermediation discussions, a bigger issue is being missed. The result is that...
Just Do What Is Right September 20, 2021 By Chris Burand After finishing a strategic planning meeting with a client, he emailed me a Meme, “Just Do What is Right.” The...
Why Health Insurance & Workers’ Compensation Insurance Are Not True Insurance August 16, 2021 By Chris Burand Fully funded or level funded traditional health insurance provided by employers is not insurance except for people who buy their...
The Failure and Opportunities of Insurance Done Well July 19, 2021 By Chris Burand The three most important commercial insurance policies to write and to write with exacting quality are applicable liability policies such...
What a Winner is Doing and What You Can Learn from Them June 21, 2021 By Chris Burand A recent whitepaper, “The Insurer’s Customer Acquisition Playbook” offered by Data Axle, covers the Four Phases of Program Development. It...
All Agencies Must Have a Balance Sheet May 17, 2021 By Chris Burand I have written on this subject many times, but I have done an inadequate job of being understood because I...
Why Agencies Need to Improve Key Metric Measurements in Today’s Economically Challenging Times April 19, 2021 By Chris Burand Agency executives can greatly increase the success of their organizations if they know how many customers they have. That sounds...
Errors & Omissions and An Agency’s Value Proposition March 22, 2021 By Chris Burand When you go to an errors and omissions (E&O) education program, inevitably, the message contains something like this: “Do not...
The Misnomer of ‘Insurance’ in Health Insurance, Why Health Insurance Is Not Really Insurance February 22, 2021 By Chris Burand Insurance is a financial product designed to protect consumers’ and businesses’ balance sheets. If your house burns down and you...