Articles by David Coons

Coons is senior vice president of The Jacobson Group, a provider of talent to the insurance industry. Phone: 800-466-1578. Email: dcoons@jacobsononline.com.

Emphasizing Empathy During Technological Transformations

The insurance industry is undergoing a technological transformation. Insurers are moving data to the cloud, using artificial intelligence and beginning to prepare for a potential blockchain economy. Products and services are requiring increased technology integration to remain relevant. User experience …

Embracing the Multi-Generational Workforce

As Generation Z enters the workforce, five generations are working side-by-side for the first time in history. Insurance organizations face the challenge of motivating and engaging individuals that span from Gen Z (born after 1997) to Traditionalists (born before 1945), …

Show Them the Money

To Win the War for Talent In today’s passive, candidate-driven market, employers do not have the upper hand in the recruitment process. Despite the rising rate of retirement among experienced professionals, which is forcing organizations to increase their hiring efforts, …

Rebranding and Embracing Change to Thrive in the Future of Work

The wave of innovation has taken the insurance industry by storm, forever changing organizations, processes and people alike. Risk management telematics are calculating accurate policies for underwriters, big data is helping employees analyze customer feedback to improve services, and drones …

Fluid Work as a Retention and Engagement Game-Changer: The Jacobson Group

As young professionals play an increasingly important role within the workplace, forward-thinking companies are turning their attention toward attracting and retaining this critical talent. While healthy snacks, happy hours and ping pong tables are emerging as potential incentives, what really …

The Key to Unlocking Creativity? Promoting an Innovative Culture

The insurance industry stands amid an increasingly fast-paced, ever-changing business world. Insurance companies are now face-to-face with constantly evolving marketplace conditions — including climate concerns, technology risks, compliance demands and globalization. Organizations that fail to keep up with today’s rapid …

Analytics and Automation Reshaping the HR Process

Advancements in technology are driving continued evolution throughout the insurance industry. From insurtech and telematics to artificial intelligence (AI) and digitalization, the industry continues to face increased disruption across all areas and functions. Within the human resources segment, AI and …

Should Compensation Be Tailor-Made?

In today’s business reality, an organization’s biggest investment is its human capital. In fact, employees are the key to any successful company. Unfortunately, the insurance industry faces an increasingly challenging war for talent. From a mass exodus of tenured, skilled …

Can Cyber Open the Door to Attracting Talent?

No longer a long-range concern on the distant horizon, the talent crunch within the insurance industry is here. Despite years of warnings and research, insurance organizations face a perfect storm of labor market challenges, including an aging workforce, an impending …

What Employees Really Want

In today’s increasingly competitive labor market, human capital is critical to business success. Organizations are only as strong as their employees. With this in mind, insurance organizations are focused on engaging and retaining top performers. These individuals are critical to …