Why First Notice of Loss Is Key to Customer Satisfaction: Viewpoint July 11, 2019 By David Pieffer What’s worse: An incident that caused an insurance claim or the claims process itself? Ask a policy holder who has...
Linking P/C Auto Insurance Customer Experience to Improved Financial Value October 2, 2018 By David Pieffer and Tom Super Most insurance organizations have historically built strategic plans around a few core tenets: 1) increasing sales (market share and growth);...
How Agent and Carrier Relationships Are Changing in a Customer-Centric World August 14, 2018 By David Pieffer Auto insurance shoppers are placing a greater importance on having more services provided to them today versus five years ago,...
The Changing Nature of the Agent-Carrier Relationship in a Customer-Centric World July 2, 2018 By David Pieffer Auto insurance shoppers are placing greater importance on having more services provided to them today versus five years ago, underscoring...
Buyers Aren’t Happy With Their Cyber Insurance: J.D. Power March 19, 2018 By David Pieffer On any given day, it is hard not to read an article or report on some type of cyber topic....