Articles by Jim Sams

Sams is editor of ClaimsJournal.com, the online resource and daily newsletter for property/casualty insurance claims professionals. ClaimsJournal is a member of the Wells Media Group. Sams can be reached at jsams@wellsmedia.com

State Farm Bets on ‘Real Time’ Telematics as GEICO Scoffs

The nation’s largest insurer has stepped up its investment in telematics, announcing this week an upgrade to its usage-based insurance program that allows policyholders to check on their driving habits trip-by-trip instead of waiting for a periodic score card. State …

Alexa, Why Was a Lawsuit Filed Against You?

If Big Brother isn’t watching, maybe his little sister is listening. An international law firm has filed a federal lawsuit against Amazon.com Inc., alleging that the company’s Alexa virtual assistant product violated privacy laws in Massachusetts and seven other states …

A Place for Technology at Every Point in the Claims Process

The digital transformation of the insurance industry isn’t just for insurtech startups any more. At Allstate, 60 percent of claims are now filed with a cell phone application that allows policyholders to take photos of the damage, Chief Claims Officer …

Roost Gathering Data as it Awaits Insurance Industry Transformation

For years, insurance industry observers have been predicting that home telematics products would transform the insurance industry by forcing carriers to take on the role of damage preventer instead of just claims payer. Insurers are still experimenting. But one company …

How Insurers Are Digitizing Claims with Apps, Photos, Videos, E-Payments and More

The digital transformation of the insurance industry isn’t just for insurtech startups any more. At Allstate, 60 percent of claims are now filed with a cell phone application that allows policyholders to take photos of the damage, Chief Claims Officer …

Jury Gets to Decide If One Insurer Acted in Bad Faith Against Another

A federal judge in Rhode Island has cleared the way for a trial to decide whether Columbia Casualty Insurance, in bad faith, put its own interest over its policyholder’s by gambling on a trial instead of settling a claim that …

7.3 Million Homes, $1.8 Trillion at Risk from Hurricane Storm Surge: CoreLogic

The Atlantic hurricane season, which began June 1, puts 7.3 million homes at risk with an estimated reconstruction cost of $1.8 trillion, CoreLogic said in its 2019 Storm Surge Report. That’s 300,000 more homes and $200 billion more in reconstruction …

Increasing Physician Prices Doesn’t Produce Better Results for Injured Workers

When the price of physician services increases relative to group health rates, injured workers report fewer problems getting the care they want but no significant improvement in physical function or speedier return to work, according to a study released Thursday …

Recent Commission Ruling Highlights Need for National Workplace Violence Prevention Standard

A federal commission decision that an employer had a duty to protect a social services worker who was stabbed to death by a client, even though the company did not violate any specific safety standard, reinvigorated advocates who are calling …

Sue, Settle, Mediate, Litigate. RIMS Covers the Bases on Dispute Resolution

Sue or settle? Mediate or litigate? Attorneys and risk managers on Tuesday tapped into years of experience to suggest strategies that will lead to the right approach for resolution of claim disputes during the Risk and Insurance Management Society’s annual …