Academy Journal

Did You Just Ask That?

We’ve received a few questions lately through our Ask an Expert service that motivated this post. Wait. You don’t know about Ask an Expert? It’s a benefit of the new subscription service through Insurance Journal, called IJPro. You hadn’t heard …

Pay Attention to the Hurricane Deductible

It’s hurricane season. I’ll wait for your shock to subside. If you live in a coastal state from Texas on the Western Gulf Coast to Virginia, you already knew it was hurricane season. I’m just reminding those who don’t live …

Customer Service: You’re Doing It Wrong.

Insurance is a business that’s all about people. I know. You’ve heard that before but let me be as clear as I know how. Your customers are not just some business out there. They aren’t just some person, or people, …

Some Bad Reasons to Buy Insurance

Why do people buy insurance? I’ll take a hand. Better yet, just shout out your answers. I just imagined someone sitting in a cubicle suddenly shouting, “It’s the law,” and that thought makes me laugh out loud while I try …

You Bought Insurance For What?

Have you ever gotten an email with the subject line “You Need Search and Rescue Insurance”? Yeah. I hadn’t either; until last week. Seems we have an adventurer in our office and he has what he calls search and rescue …

How About a Real NFIP Renewal for Once

I wanted to write something this week about some piece of policy minutia. I had about 500 words written when I realized that it wasn’t going to happen. So, I set that aside and gave in to what was really …

A Reason We Speak Insurance – It’s What We Read

I think I get it now. Everything is starting to make more sense than ever before. Sorry, maybe I should catch you up on my thoughts. I’ve been wondering why it is so hard to read insurance policies. And why …

Should you care about deductibles?

The deductible is such a familiar part of insurance that everyone thinks that they know everything about them. Yet, our customers have a different perspective on them. Our customers think that the deductible is just a way for us to …

I’m moving. What about my stuff? Part 2.

Last week, we talked about how my move impacts my renters insurance. If you missed that one, you can read it here. We still need to talk about what happens while it’s on the move. Now that I’m thinking about …

I’m moving. What happens if my stuff gets damaged?

It’s moving week. That’s right. We are taking on the monumental task of moving our home. This isn’t new to my family. My wife and I have been married over 25 years and haven’t lived in one house for longer …

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