Casualty Claims Adjuster - Hybrid

Advance Your Career with Our Personal Lines Casualty Team

Apply now to learn and grow with us.

The Casualty Claims Adjuster investigates, manages, and resolves bodily injury claims assigned directly with injured parties while providing exceptional service to policyholders.

Location Requirement: All qualified applicants must reside within a 50-mile radius of one of the following offices:

• Marlton, NJ
• Clifton Park, NY
• Lake Mary, FL
• Suwanee, GA

Hybrid Work Arrangement

During the first few months following virtual training, several in-office days each month may be required to support learning and relationship building. After training, this position requires a minimum of two in-office days per month, with occasional additional days for special meetings throughout the year.

Training is a critical component of success. Reliable attendance and active engagement throughout the training period are mandatory.

Our Culture

In a high-performing culture, we in PL Core:

• Strive to improve every day - small improvements lead to big results.


• Embrace change and remain open to new ideas and ways of working.


• Understand our impact and how individual contributions support our team, organization, and company.


• Stay adaptable and resilient when facing new challenges.


• Develop talent by maintaining a focus on growth and career development.


• Contribute positively and make a meaningful impact on colleagues and customers every day.

Responsibilities

• Investigate, evaluate coverage and liability, assess damages, and settle bodily injury claims within assigned authority levels.
• Proactively contact injured parties, demonstrate empathy, and pursue early settlement opportunities when appropriate.
• Identify suspicious claims for SIU referral and recognize third-party subrogation opportunities.
• Communicate with policyholders, witnesses, and claimants via phone, writing, and text messaging to gather information and resolve claims.
• Maintain appropriate claim reserves.
• Safeguard financial transactions and confidential claim information.
• Use loss management tools and best practices to support accurate decision-making.
• Maintain clear, thorough claim documentation throughout the claim lifecycle.

Qualifications

• Strong written and verbal communication skills.
• Excellent interpersonal, analytical, investigative, and negotiation skills.
• Growth mindset with the ability to adapt to changing processes and technology.
• Basic knowledge of legal liability, insurance coverage, and state tort law preferred.
• Liability claims experience or insurance policy and claims knowledge preferred.
• Bachelor's degree preferred.
• Ability to obtain required licensing.

About Liberty Mutual

Pay Philosophy

Starting salary is determined by factors including skills, experience, education, certifications, and location. The full salary range reflects competitive market value and provides opportunities for growth as employees develop within the role. Some positions may also include commission and/or bonus opportunities based on the applicable compensation plan.

At Liberty Mutual, we're committed to creating an inclusive workplace where everyone feels valued, supported, and empowered to thrive. We foster a culture built on diverse perspectives, workplace flexibility, professional development, and employee resource groups that help every employee make a meaningful impact.

We also offer a comprehensive benefits package designed to support your life and well-being. Learn more about our benefits at Liberty Mutual Benefits

Liberty Mutual is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, pregnancy, genetic information, or any other status protected by applicable law.