Features

Treating Employees Like Clients Is the Golden Rule at Morris & Garritano

Want a simple, yet effective agency management tip for making your employees happy? Treat them like customers. That mindset stood out among comments from employees who nominated Morris & Garritano in Insurance Journal’s 2024 Best Agency to Work For survey. …

Flexibility, Employee Engagement Rule at Robertson Ryan Insurance

What makes Robertson Ryan Insurance a great place to work? The freedom to do the job, do it well and still have the time and energy for the life you want to lead, according to folks who work for the …

US Nuclear Verdicts Break Records and Drive Social Inflation to 7% in 2023: Report

Nuclear verdicts in the United States are breaking records with 27 court cases each awarding compensation of more than $100 million during 2023, according to Swiss Re executives. Social inflation in the U.S. rose to 7% in 2023 — a …

A Better Customer Experience: What Agents Should Expect from Insurers

In today’s competitive insurance environment, successful independent agencies have focused on building their agency’s brand. To that end, agents must focus on working with insurance companies whose service capabilities enhance their clients’ experience and their own. A carrier’s service culture …

AM Best Downgrades Credit Ratings of Texas Farm Bureau

AM Best has downgraded the Financial Strength Rating (FSR) to B++ (Good) from A- (Excellent) and the Long-Term Issuer Credit Ratings (Long-Term ICR) to “bbb+” (Good) from “a-” (Excellent) of Texas Farm Bureau Casualty Insurance Company and its affiliates, Farm …

AM Best: Unfavorable Operating Performance Key Driver of Downgrades

Deteriorating market conditions and rising loss costs led to a 60 % increase in rating downgrades of AM Best-rated U.S.-based insurers in 2023 compared with two years earlier, according to a new report. The latest Best’s Special Report indicates that …

Hurricane Francine Insured Losses Expected to Be Manageable

Losses from Hurricane Francine are expected to be manageable for property/casualty insurers, with major population centers sparred from the worst of the storm’s damage. Privately insured loss from Hurricane Francine are estimated to be close to $1.5 billion, catastrophe modeler …

Redefining the Employee Experience for Today’s Workplace

An organization’s ability to provide an exceptional employee experience impacts its success in many ways, from driving profitability and growth to enhancing customer satisfaction. However, now that the majority of insurers have adopted long-term hybrid or fully remote environments, both …

Report: Over 250,000 US Properties Have Repeated NFIP Claims

More than a quarter million U.S. properties have repeated claims for federal flood insurance, costing the National Flood Insurance Program billions of dollars in claims, according to new federal data compiled by the National Resources Defense Council. Four states account …

Using AI to Provide a More Human Claims Experience

The robots are coming — and in some cases, they’re here. Advancements in generative artificial intelligence are enhancing claims processes in many ways, from improving First Notices of Loss (FNOLs) to analyzing videos and images to assessing damage quickly. With …

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