Every agent I’ve met in the past decade understands the need to adapt in some way to the digital marketplace...
Tech Talk
“When the eyes say one thing, and the tongue another, a practiced man relies on the language of the first.”...
The just released Insurance Digital Transformation Study (available at www.insurancedigitalrevolution.org) sheds light on why agents struggle with adapting to digital...
I have had agents tell me they have lost clients because of their “digital deficiencies,” which can include outdated websites...
We have talked about the many reasons why agents need to add up-to-date digital tools to stay competitive. One possible...
When the Internet was still in its infancy, independent agents needed little more than an online address in order to...
There is no shortage of predictions and New Year’s resolutions about the challenges facing independent agents this year. There’s one...
Digital security concerns related to the safety of computer systems and use of the Internet are a much discussed topic...
There appears to be little dispute among agents about the importance of going mobile, particularly for younger clients who expect...
Many agents understand in principle that “customer experience” is the sum total of an agency’s interactions with prospects and policyholders....