Farmers to Close 21st Century Insurance Call Center in N.Y.

April 19, 2013

Los Angeles-based Farmers Insurance Group is continuing its integration effort with 21st Century Insurance, an auto insurance company it acquired from American International Group for approximately $1.9 billion in 2009.

This month, Farmers announced that it will be closing a 21st Century Insurance call center in Vestal, N.Y., in March 2014. There are some 225 personnel working at the Vestal facility.

Most of the employees at the call center would be offered positions at other facilities around the country and some would be offered a work-from-home option as well, Farmers said. There are currently some 12,000 employees working at 21st Century Insurance across the country.

“We are trying to give people as much advance notice as possible. This won’t take effect immediately,” Farmers spokesman Mark Toohey told Insurance Journal. He said Farmers is in the last stage of its integration efforts that came about with its acquisition of 21st Century Insurance.

He said there are 225 jobs at the Vestal call center and the company expects that 75 percent of the employees at the facility would be offered other jobs within the company and some will also be eligible to work from home.

Latest Comments

  • October 14, 2015 at 12:40 am
    Pamela Pugh says:
    This makes me mad. I have 21 years of call center experience and here in Portland where I live call center after call center has shut down never to return. Corporate greed as ... read more
  • May 13, 2013 at 3:40 pm
    Blue says:
    Most employees offered positions elsewhere? Really!If there's an opening you have to apply for the position....same goes for work at home. Yeah Farmers!
  • April 26, 2013 at 11:53 am
    Agent says:
    Wrong conclusion Marie. Had you read the article completely, you would have noticed they offered transfers to these employees or they could work at home in some cases. This ... read more
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