Connecticut Bill Extending Repair Steering Ban Advances

May 9, 2013

Connecticut lawmakers are advancing a proposal to expand a ban on auto damage appraisers steering customers to specific repair shops to include glass repairs.

The bill was passed Tuesday 107-to-38 by the House of Representatives, and now moves to the Senate.

The legislation would require an insurance company or third-party claims administrator to inform customers of their right to choose where to have their vehicle’s glass repaired.

It would also require an insurance company that refers customers to a glass shop owned by the company to provide the name of at least one other local glass shop.

Rep. Robert Megna, D-New Haven, co-chairman of the Insurance and Real Estate Committee, said the legislation would provide consumers with choice and help mom-and-pop shops that conduct glass repair.

Latest Comments

  • May 13, 2013 at 3:11 pm
    Horace says:
    Your assumption is correct."that they are guiding customers through the process with the assumption that they’ll get the repairs done at a specific shop, and are not volunte... read more
  • May 10, 2013 at 7:51 am
    Roland says:
    I don't see anything in the story that says the companies are requiring anything. It says they are "steering," which I assume means that they are guiding customers through the... read more
  • May 9, 2013 at 3:00 pm
    Rosenblatt says:
    What if the carrier requires the use of a shop (mainly to keep rates down and keep a high standard of quality), but GUARANTEES the repairs for the lifetime of your car - would... read more
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