New York AG’s Health Care Bureau Resolved 13K Consumer Complaints Since 2011

October 8, 2014

The Health Care Bureau in the New York Attorney General’s Office reports investigating and resolving 13,000 consumer complaints and saving or returning $12.5 million to nearly 2,500 New Yorkers since 2011.

The report tracks calls to the bureau’s free help line and investigations into complaints like denied services, rejected insurance claims and medical overbilling.

One case led to an insurance company paying $200,000 for a claim wrongfully denied for surgeries after a dog attack and $100,000 for a mental health hospitalization bill that was initially denied.

According to the report, the bureau through last week resolved 13,011 consumer complaints and provided another 7,281 callers with requested information or referred them to an agency for help. The toll-free help line is (800) 428-9071.

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