Erie Insurance Dealing With Network Outage Affecting All Systems

June 9, 2025

Pennsylvania-based Erie Insurance on Sunday reported it is experiencing a “network outage that is affecting all systems.”

Customers are unable to access online accounts or reach customer care or first notice of loss via phone, according to a statement on the insurer’s website.

“All available resources are working to assess the impact and resolve the issue as soon as possible,” the announcement said.

No further details were provided.

The property/casualty insurer employs more than 7,000 people and is represented by 14,000 agents.

For 2024, Erie Insurance reported full-year total revenue for 2024 of $3.8 billion, earning it a #323 ranking on the Fortune 500 list for 2025. Erie Indemnity Co. reported net income of $600.3 million compared to $446.1 million in 2023.

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Latest Comments

  • June 10, 2025 at 4:29 pm
    Funny how that happens says:
    I just got my homeowners insurance renewal, now the system is down...as much as mine went up I would be firing some people. It's a shame that we have to pay more for the CEO's... read more
  • June 10, 2025 at 10:51 am
    DP Jones says:
    This is a recurring problem for financial services organizations. Look at overseas foreign actors as the likely culprit.
  • June 10, 2025 at 8:17 am
    anonymous says:
    I used to work in IT at EI, and this doesn’t surprise me at all. I don't think they have a ransomeware problem, they have a general IT problem. As much as possible, they sti... read more

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