Pennsylvania-based Erie Insurance on Sunday reported it is experiencing a “network outage that is affecting all systems.”
Customers are unable to access online accounts or reach customer care or first notice of loss via phone, according to a statement on the insurer’s website.
“All available resources are working to assess the impact and resolve the issue as soon as possible,” the announcement said.
No further details were provided.
The property/casualty insurer employs more than 7,000 people and is represented by 14,000 agents.
For 2024, Erie Insurance reported full-year total revenue for 2024 of $3.8 billion, earning it a #323 ranking on the Fortune 500 list for 2025. Erie Indemnity Co. reported net income of $600.3 million compared to $446.1 million in 2023.
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