Erie Insurance says it is making “steady progress” in its efforts to restore its computer systems that have been down since its information security team detected unusual activity on June 7.
“Our teams—working alongside leading cybersecurity experts—continue working around the clock to restore access for customers, agents and employees. We’re confident in our actions, but this work is complex and takes time. We appreciate your patience and understanding,” the insurer said in a June 14 update.
Meanwhile. Philadelphia Insurance Companies has also been dealing with a network outage since it disconnected systems to contain the threat from suspicious activity detected on June 9. “Our teams have been working around the clock to resolve this issue as quickly as possible,” the insurer said in a message on its website, adding that “a return to full business operations will take time.”
Phone, email, and online applications have been affected by the outages.
Philadelphia Insurance policyholders who need to initiate a claim can call 800 765-9749 (option #3).
Erie policyholders who need to initiate a claim can contact their local agent or call 800 367-3743. Customer service is also available at 800 458-0811.
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