Willis China Launches Single Broker Retail OfficesTechnology Platform

November 18, 2008

Willis Group Holdings has launched a single broking technology platform for its 20 retail offices across China and has established a new operations center in Shanghai.

Willis said the initiatives would “further drive growth and efficiency while enhancing client service.” They are part of the first phase of the Group’s “Shaping our Future Retail Project,” a key element in Willis’ global strategy for profitable growth.

“The newly installed ‘eGlobal’ broking system is being used by the extensive network of Willis offices in China and provides a single platform that interfaces with Willis’ accounting system, ensuring a uniform and efficient approach to processing policy data, handling financial transactions and collating management information,” said the bulletin.

Willis added that the “new operations center, the first of its kind for an insurance broker in China, will provide a growing range of centralized processing services – including system data quality assurance, sales support, the preparation and issuing of documentation, claims handling and analytical work – allowing Willis Associates in the branches and Specialty divisions to focus on business development and client service.

Mitchell Ma, CEO, Willis China, Commented: “Our China teams will benefit from more consistent work procedures based on a single broking platform and back-office support from the operations center, enabling them to focus on delivering even more outstanding client service.”

Source: Willis Group Holdings – www.willis.com

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