Xchanging, the business process, procurement and technology services provider and integrator, has announced its intention to open new delivery centers at two locations in Asia.
The service provider already operates in 11 locations in the Asia Pacific region (APAC) and plans to establish two further centers in the Philippines and China. They will “cater to the global demand for BPO, ITO & Procurement services in the insurance, real-estate, banking, financial services and other verticals,” said the announcement.
Xchanging also said it is “enhancing its offering to the APAC market by adding new services lines. These will include cloud computing services in conjunction with YTL delivery insight. Xchanging Malaysia is the joint venture between Xchanging and YTL Communications that is setup to provide cutting edge cloud services, Telco & 4G services, Infrastructure management and BSS / OSS services.”
The reasoning behind the expansion is clear, as the company explained, it is “not only a core market for Xchanging and one that it is actively expanding, it is also a key delivery hub, given the availability of scalable talent in countries like India, Philippines & China. Our strategy is in line with analyst predictions that the business process outsourcing market in Asia-Pacific is on pace to reach US$6.45 billion this year and hit US$9.5 billion by 2016, with many growth opportunities still untapped.
“Currently Xchanging has 4,500 staff at 18 offices across APAC, servicing over 250 clients. Xchanging’s Asia Pacific business includes Singapore, Australia, Malaysia, India, China and Japan with clients also in Thailand and Indonesia. Xchanging’s Xuber software supports over 60,000 workers compensation insurance transactions annually in Australia from its offices in Sydney and Melbourne.”
Julie Lynch, Head of Relations at Xchanging Insurance Services pointed out: “APAC is a key market for us as we continue to grow our business globally. The new locations and services build on an already broad range of services we provide for customers across the region. APAC is obviously a very diverse region culturally but the issues there are the same as other territories and Xchanging is very proud to be at the heart of this exciting region as it undergoes unprecedented transformational expansion.”
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