South African Insurer Santam to Pay Virus Relief to Clients with Biz Interruption Cover

By | July 27, 2020

South Africa’s largest property and casualty insurer will pay as much as one billion rand ($60 million) in relief to clients with business-interruption cover hit financially by the coronavirus pandemic.

Santam Ltd. will begin making relief payments next week, mainly to small and medium-sized policyholders in the hospitality, leisure and non-essential retail services industries who claimed for losses as a result of restrictions to curb the pandemic, Chief Executive Officer Lize Lambrechts said in a statement on the company’s website on Sunday.

The total relief sum represents 70% of what policyholders in these industries are insured for over two months, according to the statement. Payments will be set at a minimum of 25,000 rand and a maximum of 1.5 million rand. Large firms will be excluded due to the “bespoke and complex nature” of their insurance policies, according to the insurer, a unit of Sanlam Ltd.

“After careful consideration of the situation, especially the unforeseen length of the lockdown and the ongoing restrictions that are impacting businesses, we decided to assist with a substantial payment commitment to help sustain our policyholders in the most impacted industries,” Lambrechts said.

South Africa’s government imposed a strict five-week lockdown on March 27 that allowed only essential services to operate. Insurers have rejected business-interruption claims resulting from the lockdown, saying payouts can only result from physical events such as an infection at a company’s premises. While some restrictions have been eased, a ban on alcohol sales and a night-time curfew remain in place.

Santam’s announcement comes after the Financial Sector Conduct Authority on Friday said insurers agreed to consider paying a one-time relief to customers as the industry awaits the outcome of several court cases to determine they should pay clients who were forced to close due to the lockdown.

Photograph: Decorative statues stand outside a closed art retailer at the Victoria & Alfred Waterfront retail district in Cape Town, South Africa, on Thursday, July 23, 2020. Photo credit: Dwayne Senior/Bloomberg.


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