UK Broker Tysers Launches Platform for End-to-End Digital Processing, Called Tconnect

August 23, 2021

Tysers, the London-based insurance broker, has launched Tconnect – a cross-functional, cloud-based platform designed to consolidate processes and automate the end-to-end lifecycle of a policy.

The launch of Tconnect represents a significant milestone in Tysers’ digital transformation program to modernize existing IT infrastructure, improve operational efficiencies and accelerate the growth of the business through the development of client-facing digital quote and bind capabilities and portals, digital placement, market integration and the modernization of claims workflows.

Efficiency and Accuracy

By consolidating processes and automating the end-to-end lifecycle of a policy, Tconnect provides clients with a more efficient, accurate and faster service by seamlessly linking the back and front office functions, said Tysers in a statement.

Tconnect will enhance Tysers’ operations by providing automated sanctions checking, task and query management workflow, contract certainty checks, as well as centralized governance and valuable management information.

Working Practices Streamlined

Tconnect has been developed and built in-house with support from strategic partners and has been successfully implemented in Marine and North American P/C, Tysers’ two largest broking departments. It will now be rolled out across the entire wholesale business, integrating and streamlining Tysers’ working practices onto one platform that manages the end-to-end lifecycle of a policy.

Clive Buesnel

“Tconnect is a great example of the advances that we are making in our digital transformation program. It demonstrates our commitment to redefining our end-to-end journeys to ensure we can respond to our clients’ and markets’ needs quickly and efficiently,” commented Tysers CEO Clive Buesnel.

“It positions us very well to integrate easily and effectively into the new Blueprint 2 architecture as it rolls out, especially our ability to seamlessly ingest the new digital technical account,” added Buesnel.

“Tconnect is the realization of a year-long program of process development and a major step forward in connecting systems, clients and markets to digital trading platforms,” said Steve Jolley, chief information officer, noting that the platform uses application programming interfaces (APIs) to eliminate re-keying as well as technology to automate processes. “Tconnect is available anytime, anywhere, on any device,” he noted.

“By developing our technology inhouse using OutSystems, we are future proofing our systems and our business to ensure that we are able to build additional features quickly, efficiently, and rollout Tconnect across the business at speed,” Jolley continued.

Tconnect was built using agile product development methods and the full-stack OutSystems rapid application development platform. API-enabled, Tconnect integrates directly with Tysers’ existing IBA systems and services, leveraging the same technology that already enables digital connectivity to clients both upstream and downstream.

Source: Tysers Insurance Brokers

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