The Council Endorses CSR24

March 18, 2003

The Council of Insurance Agents & Brokers (The Council), representing national commercial insurance brokers, and Afni Insurance Services, a provider of customer care solutions for the industry, formed an agreement whereby The Council endorses to its members CSR24 as the preferred 24/7 consumer services solution. CSR24 enables The Council’s members to extend their current services offerings to 24 hours each day, seven days per week.

“With its endorsement of CSR24, The Council continues efforts to identify cutting-edge quality service solutions for the top producers in the commercial insurance industry,” Council president Ken Crerar commented.

“The industry has clearly recognized 24/7 as a strategic business issue, but the questions arise in the definition of 24/7. Afni Insurance Services’ CSR24 solution stands as a model for 24/7 services; an extension of service business processes that goes beyond after hours, beyond certificates of insurance and beyond the traditional notions of customer service,” Richard Roy, chairman and CEO of Afni Insurance Services, said. “The strength of our 24/7 model and philosophy is evidenced by the support and endorsement of such a prestigious and influential industry organization as The Council.”

CSR24 is the only 24/7 service that combines the Internet with the telephone providing all policyholders access to their insurance information.

More information on CSR24, including pricing and a demonstration, can be found at

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