Study: Recession Pressuring Middle Market to Value Price Over Service

January 26, 2009

  • January 26, 2009 at 7:06 am
    Market WATCHer says:
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    Well, this makes perfect sense given that AGENTS have been selling price over service for several years now. And every cheap market on the street is showing growth, because of course, they offer NOTHING but price.

    It is almost a self-fulfilling prophecy. Agents and poor carriers sell nothing but price; therefore insureds only see the value in price.

    And they wonder why we don’t get respect in our industry…..

  • January 26, 2009 at 8:36 am
    D says:
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    Novel thought- Go with a broker that offers the best value, knowledge and price.

    I guess it takes a recession for dumb managers to realize that their relationship with their “buddy” broker, might not be whats best for the companies bottom line.

    If Corporate officers were dilligent and acting on what is best for the company, they would be doing this from the get go.

    Not shocking that this is pointed out in the article considering the meltdown in many good companies due to poor management and lack of quality decision makers leading them.

  • January 27, 2009 at 8:48 am
    skippy says:
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    I couldn’t agree with you more market WATCHer. I’ve said it all before. Agents would rather take the easy way out and push price rather than actually breaking down coverages into comparisons the insured can understand.
    I for one cannot wait until all these insureds realize the polices they thought they got such a great deal on, weren’t worth the paper they’re printed on.

  • February 2, 2009 at 1:39 am
    Ron says:
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    Beware of the residual fall-out, that is, losses and compliance shortfalls! What good is a better pricing plan if losses chew it up and more, considering (workers compensation) premium modification? Service is a tougher sell and too often only realized when losses have taken their toll.



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