Farmers Insurance has agreed to pay just over $1.5 million in back overtime wages to workers at 11 customer service call centers in Texas and five other states after a U.S. Labor Department investigation.
The federal probe found what a Labor Department statement called “significant and systemic violations” of federal overtime and record-keeping provisions of federal wage-hour statutes. The agreement will pay back overtime to almost 3,500 workers.
Those workers were spread over Farmers centers in Austin, Texas; Olathe, Kan.; Oklahoma City; Lake Mary, Fla.; and Grand Rapids, Mich.; Overland Park, Kan.; and Hillsboro, Ore.
Farmers spokesman Mark Toohey says the Los Angeles-based company is committed to fair pay, accurate timekeeping and providing “the best work environment” for its employees.
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