Thank you for confirming that we still have professionals in our Producer industry. In 1985, I wrote articles for national insurance industry publications stressing the need for a “survey” of a client’s operations to identify exposures, so that they could be addressed in a proposal or in the insurance program provided to a client. After over 50 years as an agent, and 25+ years as an insurance litigation expert witness, (1,650 cases in 24 states) I still find that the large majority of agents do not use a survey form or checklist to identify exposures. They learn of the exposure when a loss occurs and they’re sued for E&O. Keep up the good work.
Excellent article. We use one and it has saved our butt’s more than once. Just updated it a few weeks ago due to client using it aginst me. So glad I have used it for years. Anyone wanting to share theirs would love to compare it to ours. Always eager to improve.
I think that point 2 has a really dangerous point. I was shocked to actually see an author recommend an agent focus on price, and not discuss coverage. I think its dangerous to recommend that “Quoting price is much faster than discussing coverage.” Who in their right mind would advise an agent skimp on the coverage discussions. This author just greatly increased your E&O exposure. Send him the bill for your retention next time you have a claim.
One other reason to use checklists. it creates larger E&O claims. Every check list I have seen misses the likely items a insured is going to encounter. I struggled to find a comprehensive check list and there is none.
They are OK on Bop accounts, but beyond that, marginal value.
best check list, talk to client and their staff as well as search internet to see what they are doing.
I wish all of my clients would give me the time to properly review their account with them. I can barely get a face-to-face let alone go over the entire checklist with most of my accounts.
Funny!
Chris:
Great article! Thanks for the wake-up call.
So how do I get the coverage checklists??
Joey Terranova
Terranova Insurance Servicess LLC
Orchard Park, NY
Umm, shouldn’t you be able to produce one yourself, being the trained insurance professional you are?
Big I has some pretty good ones that are a good template.
Great article with cautionary bullet point application to any professional sales organization.
Excellent!!
Kind of like benefits of “not being sober”.
Ability to not stress as much
Ability to appropriately not drive someone to a meeting
Ability to not be expected to engage in intelligent conversation
All in all I think the opposite is the better path……
Thank you for confirming that we still have professionals in our Producer industry. In 1985, I wrote articles for national insurance industry publications stressing the need for a “survey” of a client’s operations to identify exposures, so that they could be addressed in a proposal or in the insurance program provided to a client. After over 50 years as an agent, and 25+ years as an insurance litigation expert witness, (1,650 cases in 24 states) I still find that the large majority of agents do not use a survey form or checklist to identify exposures. They learn of the exposure when a loss occurs and they’re sued for E&O. Keep up the good work.
I don’t think E&O carriers have vanishing deductibles for every year you go claim free–sad thing is even after a claim, some still don’t learn.
Excellent article. We use one and it has saved our butt’s more than once. Just updated it a few weeks ago due to client using it aginst me. So glad I have used it for years. Anyone wanting to share theirs would love to compare it to ours. Always eager to improve.
Great title, my blood pressure was increasing until I clicked and read the article. Eye-catching and accurate, Chris!
Chris – I love it! I could not agree more with your points.
Cute.
I think that point 2 has a really dangerous point. I was shocked to actually see an author recommend an agent focus on price, and not discuss coverage. I think its dangerous to recommend that “Quoting price is much faster than discussing coverage.” Who in their right mind would advise an agent skimp on the coverage discussions. This author just greatly increased your E&O exposure. Send him the bill for your retention next time you have a claim.
Producer #1 – it appears you missed the point of the article.
Clearly missed the point…try reading instead of skimming.
Oh come on, no one reads anything completely, how old fashioned is that?!
Please run to the nearest dictionary and quickly look up the word Sarcasm. You will find it under the “s”s, toward the back.
Amen! Wish I had written it!
Make sure to write the checklist on the back of a napkin.
One other reason to use checklists. it creates larger E&O claims. Every check list I have seen misses the likely items a insured is going to encounter. I struggled to find a comprehensive check list and there is none.
They are OK on Bop accounts, but beyond that, marginal value.
best check list, talk to client and their staff as well as search internet to see what they are doing.
I wish all of my clients would give me the time to properly review their account with them. I can barely get a face-to-face let alone go over the entire checklist with most of my accounts.