ACE Group announced executive appointments in its high net worth personal lines insurance business, ACE Private Risk Services, naming Clyde Douglas as senior vice president, Claims, and Eileen Castolene as vice president of Operations.
Based in Salem, Virginia, Douglas will be responsible for overseeing the claims operations related to ACE Private Risk Services’ specialized home, auto, recreational marine, valuable collections, and umbrella liability insurance, which are sold through independent agents and brokers.
He will report jointly to Mary Boyd, division president, ACE Private Risk Services, and Frank Lattal, senior vice president, chief claims officer, ACE Group.
Douglas joins ACE from Allstate’s Encompass division, where he served as the chief claims officer. With nearly 20 years of insurance claims experience, Douglas has held a variety of leadership positions in the U.S. and Canada while working at four leading insurance companies. Prior to entering the insurance industry, he served in the U.S. Coast Guard for eight years.
Also based in Salem, Virginia, Castolene will be responsible for heading ACE Private Risk Services’ nationwide agency and billing services center and billing department. She will also head ACE’s NewMarkets Insurance Agency, through which contracted producers can access high net worth commercial and personal lines products for their clients. She will report directly to Boyd.
Castolene joins ACE from The Hartford, where she spent the last nine years in a number of senior operational leadership roles, including vice president and general manager for a personal lines operations center and as regional director for the company’s Western and Southwestern regions in Middle Market and Specialty Programs.
ACE Private Risk Services provides specialty coverage for homeowners, automobile, recreational marine, umbrella liability and collections insurance for financially successful individuals and families. Policies are issued by Bankers Standard Insurance Co., ACE Insurance Co. of the Midwest, and Atlantic Employers Insurance Co.
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