Employee Loyalty Highest at Small, Local Businesses November 24, 2014 Email This Subscribe to Newsletter Email to a friend Facebook Tweet LinkedIn Print Article Article 1 Comment November 25, 2014 at 10:28 pm Bill Fotsch says: Like or Dislike: 0 0Great article… My complements to the authors and to Baylor… A systematic approach to further employee engagement and loyalty in small to medium sized companies can be accomplished by making the economics of the business transparent and involving all employees to understand, improve and participate in the economics of the business. This approach, often referred to as Open-Book Management has been effective in the over 350 companies I have worked with in the past 20 years. Their employees naturally feel like they are part of the team. It creates the learning organization. Often the question is how to proceed. These Harvard Business Review articles provide more background: http://blogs.hbr.org/2013/12/a-winning-culture-keeps-score/ http://blogs.hbr.org/2014/06/share-your-financials-to-engage-employees/ http://blogs.hbr.org/2014/10/track-customer-experience-but-dont-forget-the-financials/ The third HBR article speaks about what we call, Customer-Centric Open Book©, which has been especially effective, by getting the input of both customers and employees. I hope this input is helpful. Reply Add a Comment Cancel reply Your email address will not be published. Required fields are marked * Name * Email * Comment ΔNotify me of comments via e-mail
Great article… My complements to the authors and to Baylor… A systematic approach to further employee engagement and loyalty in small to medium sized companies can be accomplished by making the economics of the business transparent and involving all employees to understand, improve and participate in the economics of the business. This approach, often referred to as Open-Book Management has been effective in the over 350 companies I have worked with in the past 20 years. Their employees naturally feel like they are part of the team. It creates the learning organization.
Often the question is how to proceed. These Harvard Business Review articles provide more background:
http://blogs.hbr.org/2013/12/a-winning-culture-keeps-score/
http://blogs.hbr.org/2014/06/share-your-financials-to-engage-employees/
http://blogs.hbr.org/2014/10/track-customer-experience-but-dont-forget-the-financials/
The third HBR article speaks about what we call, Customer-Centric Open Book©, which has been especially effective, by getting the input of both customers and employees. I hope this input is helpful.