Gaines Named Liberty Mutual National Medical Director, Commercial Insurance

February 26, 2015

Liberty Mutual Insurance has appointed Dr. Will Gaines, MD, MPH, as national medical director of its Commercial Insurance strategic business unit.

Gaines is responsible for managing the company’s team of regional medical directors, as well as the strategies and tools that help Liberty Mutual – and Helmsman Management Services, its wholly-owned third party administrator – manage workers’ compensation claims.

Gaines has been with the company for nearly 12 years, including serving as associate national medical director for the last two years. During his career at Liberty Mutual, he has played a key role in developing various medical strategies and claims tools the company now employs in the areas of data analytics, predictive models, outcome-based networks and prescription management.

Liberty Mutual boasts that it closes workers’ compensation claims 23 percent faster and produces a 10-year average cost per workers’ compensation claim that is 9 percent lower that its competition, according to an internal analysis of 2013 data published by SNL Financial.

“To bring value to policyholders and our claims and medical management areas, I’ll function as a player-coach,” Gaines said in a press statement. “I’ll split my time between the big picture – looking at broad trends and for new opportunities to create tools that deliver better outcomes – and getting involved on individual claims, talking with providers and being a resource for our nurses and case managers. These two approaches are so complementary, with the lessons learned in one directly benefiting the other.”

Gaines is board certified in Preventative Medicine-Occupational Medicine and in Internal Medicine. He has published material in the field of occupational medicine and preventive medicine, and serves on several state and national committees involving workers’ compensation, occupational and environmental medicine.

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