Texas Mutual Insurance Company reported that for the second year in a row, its Web site, www.texasmutual.com, took top honors in an international competition hosted by the American Association of State Compensation Insurance Funds (AASCIF).
Since launching its website in 1996, Texas Mutual has introduced a host of online tools for its customers. In January, the site was redesigned, making it easier to navigate.
In the new site design, agents and policyholders can access the company’s most popular online tools directly from the site’s home page. The new design also provides news updates, fraud reports, and special sections for injured workers and the health care providers that treat them.
Customer response to the award-winning site has been positive. In the first few months after the redesign, user logons increased by 50 percent, use of the online loss run feature rose 62 percent, and customer viewing of online claim detail increased by 22 percent.
Despite the international recognition and the site’s success, Texas Mutual isn’t resting on its laurels. The company recently added several new features, including online preauthorization for healthcare providers, online interim payroll reporting for qualifying policyholders, and account information management for insurance agents.
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