Austin-based Texas Mutual Insurance Company reported it has created an account executive council (AEC) designed to help the company make its online services better for agents’ account executives, or customer service representatives (CSRs).
“We want to use these account executives’ expertise to help guide our future enhancements to our online services,” said Ken Lauber, Texas Mutual vice president of field operations. “They can help us make our functions easier for the end-user, which will help us and their agents gain efficiencies.”
The AEC will meet periodically to discuss how Texas Mutual can better serve the agent community through improved workflow, company relationships, and communication.
At the July meeting, the group applauded Texas Mutual’s current online services and discussed ways the company could continue to improve its Web site.
Topics Texas
Was this article valuable?
Here are more articles you may enjoy.
NY Lawmakers Agree to Governor’s Auto Insurance Reforms in New Budget 
Shipper Escapes $41.9M Award for Man Paralyzed When Lights Fell From Pallet on Him 
Natural-Disaster Insurance Gap Now Exceeds $420 Billion Globally 
Georgia Brokers and Agents Alarmed After Court Ruling Expands Liability for Them 
