Austin-based workers’ compensation carrier, Texas Mutual Insurance Company, has appointed Jeanette Ward as the company’s new chief operating officer (COO) and Kim Haugaard as its new senior vice president of policyholder services, the role previously filled by Ward.
As COO, Ward will oversee the company’s policyholder services, underwriting, information technology, digital innovation and solutions, and marketing and customer engagement areas.
In his new role, Haugaard is responsible for claim operations, network operations, safety services, and the information services center.
Ward joined the company in 1993 after graduating from the University of Texas at Austin and has since served in a variety of roles throughout the organization. Ward has been responsible for a broad range of business units, including the call center, process and system management operations, safety services, statewide claim offices, claim intake unit and imaging unit. Additionally, she provided leadership for several major company initiatives, including a new enterprise claim system; WorkWell, TX, the company’s health care network; and Texas Mutual’s first injured worker mobile app.
Haugaard joined Texas Mutual in 2004 and was responsible for overseeing the development of the first medical network in the Texas workers’ compensation system, as well as overseeing the recent implementation of WorkWell, TX. Haugaard also managed the company’s medical cost containment strategies along with numerous claim training, process, and system initiatives.
Source: Texas Mutual Insurance Company
Topics Texas Workers' Compensation
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