Sentry Insurance announced it has selected El Paso, Texas, as the location of its newest field office. The office is set to open in early 2023 and will provide both personal and commercial lines claims and customer service support.
Sentry selected El Paso to enhance its presence in the western part of the country to better serve and grow its customer base. The office will be located in the 60,000-square-foot-building at 1575 Resler Drive in northwestern El Paso. Sentry expects to hire 30 employees by the end of this year and anticipates employing up to 300 people in this office by 2028. This includes claims and customer service representatives, managers, support staff, and information technology workers.
“El Paso’s large bilingual workforce is one of the reasons we were drawn to this area,” said Elisha Williams, Sentry’s Chief Customer Services Operations Officer. “This is a critical need for us in serving our customers. El Paso also has a growing, diversified economy, is both business and family friendly, and there are amazing colleges in the community, which gives us a strong, skilled talent workforce pipeline for the future.”
Sentry’s El Paso office will operate under its companywide hybrid work model—three days of in-office, face-to-face work bookended by two work-from-home days.
With the opening of the El Paso location, Sentry will now have 24 field and regional offices throughout the country.
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