First Professional to Offer Fla. Clients Rightful Solutions Risk Software

One of the Florida’s largest professional liability insurers, First Professionals Insurance Company (FPIC), has announced an alliance with Rightfield Solutions, LLC to promote Expectation Management and Medical Information (Emmi), a web-based risk management and patient satisfaction tool.

FPIC covers 7,400 multi-specialty physicians and 2,800 dentists in solo and group practices around Florida. Rightfield Solutions developed Emmi, under terms of the agreement FPIC policyholders will obtain Emmi at a significant discount.

“Patients that understand their medical procedures are much more likely to have positive outcomes and build lasting relationships with their physicians and are less likely to sue,” Bob White, FPIC president explained. “Emmi gives patients access to a simple-to-use tool that will increase understanding of their medical procedures, and that knowledge may reduce the frequency of malpractice claims.”

Emmi can help FPIC policyholders address the issue of informed consent, a process designed to ensure that patients are fully informed about risks and benefits of surgical and medical procedures. Informed consent is a critical component of the communication process between physicians and patients. It is estimated that 40 to 60 percent of all malpractice cases involve improper informed consent, which can lead to poor outcomes, dissatisfied patients and potentially greater risk of lawsuits.

“When the informed consent process fails, it’s typically because time wasn’t taken to ensure the patient fully understood what they were reading and signing,” Jordan Dolin, Rightfield Solutions CEO said. “Emmi is primarily a patient education and risk management tool. And while we do not replace the informed consent procedure, we can help physicians and dentists better support the process.”